Data protection policy

The operators of these pages are very serious about the protection of your personal data. We treat your personal data as confidential and in accordance with data protection regulations as well as with this privacy policy.

Please note than a 100% protection of data transmitted via the Internet cannot be guaranteed. We have taken the necessary technical and organisational measures to ensure the most complete protection of the personal data transmitted via our website.

With the following statement, we would like to inform you of the details of how your personal data are handled. The responsible party in the sense of the statement is

SFC Energy Ltd.
10509 46 St. S.E. Calgary
AB T2C 5C2

Tel: +1-800-565-7431 Email: [email protected]

1. Explanation of Terms

To ensure that our privacy policy is also understandable, below we will present the basic terms of the data protection law that are key to the purposes of this privacy policy in accordance with the definitions of the General Data Protection Regulation (GDPR). “Personal data” are all information relating to an identified or identifiable natural person (hereinafter “person concerned”); A natural person is considered identifiable who can be directly or indirectly identified, in particular via allocation to an identifier, such as a name, an ID number, location data, an online ID or one or more special characteristics that are the expression of the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person;

A “person concerned” is any identified or identifiable natural person whose personal data is processed by the party responsible for the processing. “Processing” is any process carried out with or without the help of automated methods or any such series of processes relating to personal data, such as collection, recording, organisation, arranging, saving, adjustment or modification, reading, querying, use, disclosure through transmission, dissemination or any other form of provision, comparison or linking, restriction, deletion or destruction;

“Restriction of processing” is the marking of saved personal data with the aim of restricting its future processing;

“Profiling” is any kind of automated processing of personal data that consists of using this personal data to assess certain personal aspects relating to a natural person in particular to analyse or predict aspects relating to job performance, financial situation, health, personal preferences, interests, reliability, behaviour, place of residence or location change of this natural person;

The “responsible party” is the natural or legal person, authority, institution or other body that decides alone or together with others about the purposes and means of processing personal data; If the purposes and means of this processing are stipulated by union law or the law of the member states, then the responsible parties or the determined criteria for its appointment may be provided under union law or the law of the member states;

A “recipient” is a natural or legal person, authority, institution or other body to whom personal data is disclosed, regardless of whether this is a third party or not. Authorities who may receive personal data as part of a certain investigation order according to union law or the law of the member states, however, are not considered recipients. The processing of this data by the authorities mentioned occurs in accordance with the applicable data protection regulations according to the purposes of processing;

A “third party” is a natural or legal person, authority, institution or other body, except for the person concerned, the responsible party, the order processor and the people who are authorised under the direct responsibility of the responsible party or the order processor to process the personal data;

“Consent” of the person concerned is any voluntary expression of will for the certain case given in an informed manner and unambiguously in the form of a declaration or other clear confirmatory action by which the person concerned expresses understanding with the provision of the personal data concerning him or her.

2. Data protection

In general, it is possible to use this website without specifying personal information. If personal data (such as your name, address, telephone number or email address) are recorded on our sites or data is recorded on an order page belonging to our company for the purpose of processing your order, this is always done, wherever possible, on a voluntary basis. This data will not be passed on to third parties without your express permission. As part of processing your order, data are only disclosed to third parties to the extent necessary to carry out the order. It is unavoidable that your address will be sent to the shipping company entrusted with the shipment and your payment data will be sent to the company commissioned with the payment transaction, in particular the credit institutes commissioned to carry out the payment.

a. Data processing when using the website

The following data processing are automatically saved while using our website and automatically deleted again:

  • Your IP address at the time of the request
  • The date and time of the access
  • Website from which the access occurs (referrer URL)
  • Browser used, operating system and name of the access provider These data are collected for the purpose of ensuring a smooth convenient use of the website and to be able to check the system security and system stability. Article 6 (1) sentence 1 lit. F GDPR is the legal basis for the data processing.

b. Data processing when using our contact form

To get in touch with us easily, we provide you a contact form at the URL
You can get in touch with us by using this contact form. To do so, you must at least specify a valid way of contacting you. We recommend contact by email. Additional information is voluntary, i.e. you can enter this data, but it is not required to make contact.
You can always reject to the use of your data for the purposes of contact with immediate effect. The data processing occurs for contacting you. Article 6 (1) sentence 1 lit. a GDPR is the legal basis, since the specification of data and establishing of contact are based on your voluntarily given consent.

c. Data processing in the context of ordering goods and concluding warranties

No separate registration is required in connection with the ordering of goods and the conclusion of warranty agreements for certain goods. To place an order, the following personal data must be provided:

  • Title/first name/surname/address
  • Email address
  • Telephone number (landline or mobile)

These data are collected for the purpose of being able to identify you as a customer, for processing your order, corresponding with you, invoicing, checking and handling claims, such as payment of the agreed purchase price or settling a warranty claim or providing warranty services, or for managing customer data.

By submitting this data, you consent to the processing of these data. You will be informed of this separately as part of the ordering process. Data processing occurs in the context of your order and is required to process the order and fulfil the obligations from the purchase contract or the contract regarding the provision of warranty services. Article 6 (1) sentence 1 lit. c GDPR is the legal basis.

These data are deleted again as soon as they are no longer needed. This is the case at the latest when all legal retention obligations have expired, especially also the tax and commercial obligations of retention and documentation.

Your personal data are only disclosed to third parties when they are disclosed to service providing companies involved in the contract implementation, namely the logistics companies commissioned with the delivery and the credit institutes and credit card providers handling the payment execution. By submitting this data, you consent to the processing of these data. You will be informed of this separately as part of the ordering process. A disclosure of your data for purposes other than those mentioned without your express consent only occurs if this is expressly permitted by the law. Overall, we only disclose your data to third parties if

  • you have given your express consent to do so according to article 6 (1) sentence 1 lit. a GDPR, or
  • the disclosure is required according to article 6 (1) sentence 1 lit. f GDPR to assert legal claims or for legal defence, and there is no reason to assume that you have a predominant legitimate interest in the non-disclosure of your data, or
  • there is a legal obligation to disclose according to article 6 (1) sentence 1 lit. c GDPR, or
  • this is required according to article 6 (1) sentence 1 lit. b GDPR for the processing of contractual relationships with you.

As part of this ordering process, your consent is obtained to disclose your data to third parties.

d. Cookies

Our websites use cookies. Cookies do not damage your computer and do not contain viruses. These are used to make our website more user-friendly, effective and safer. Cookies are small text files that are stored on your end device (computer, tablet, smartphone or similar) by your browser. We do not gain any knowledge about your identity through the cookies. There is linking of the data obtained from the use of cookies with the data you have entered and submitted.

Most of the cookies we use are so-called “session cookies”, which are automatically deleted after your visit. Other cookies will remain on your end device until you delete them. These cookies enable us to recognise your browser during your next visit.

You can set your browser in such a way that you are notified when cookies are used, you can allow cookies only in individual cases, only accept cookies in certain cases or generally prevent them and activate automatic deletion of cookies when the browser is exited. If cookies are deactivated, the functionality of this website may be limited.

The purpose of using cookies is to ensure a smooth functioning of our website and to statistically evaluate visits. Article 6 (1) sentence 1 lit. f GDPR is the legal basis for using cookies.

e. Google Analytics

We use Google Analytics, a web analysis service of Google Inc. ( (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”) for the purposes of the demand-driven design and continuous optimisation of our sites. In this context, pseudonymised usage profiles are created and cookies (see above) are used. The information generated by the cookie about your use of this website, such as

  • browser type / version,
  • operating system used,
  • referrer URL (the previously visited site),
  • host name of the accessing computer (IP address),
  • time of the server request,

Is sent to a Google server in the US and stored there. The information is used to evaluate the website use in order to compile reports about website activities and to provide additional services associated with the website and Internet use for the purposes of market research and demand-driven design of these websites. This information may also be transferred to third parties if this is legally prescribed or if third parties process this data on behalf of Google. In no case will your IP address be combined with other data by Google. The IP addresses are anonymised so that no assignment is possible (IP masking).

You can prevent the installation of cookies through the corresponding settings in your browser software. However, we would like to point out to you that in this case you may not be able to fully use all functions of our website.

You can also prevent the recording of the data generated by the cookies or data relating to your use of the website (including your IP address) from as well as the processing of this data by Google by downloading and installing a browser add-on ( As an alternative to the browser add-on, especially for browsers on mobile end devices, you can also prevent the recording through Google Analytics by clicking on the aforementioned link. There is an opt-out cookie that prevents the collection of your data when you visit our website in the future. The opt-out cookie only works in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you have to set the opt-out cookie again.

You can find additional information about data protection related to Google Analytics under the following link in the Google Analytics Help section:

The purpose of using Google Analytics is to statistically evaluate visits to our website. Article 6 (1) sentence 1 lit. f GDPR is the legal basis for using Google Analytics.

f. Google Fonts

Scope of personal data processing
Google Fonts ( is used on this website to improve the visual display of various information. The fonts are transmitted to the browser cache when accessing the page so that they can be used for the display. If the browser does not support Google Fonts or prevents access, the text will be displayed in a standard font.

Cookies will not be stored on the website visitor’s computer when the page is accessed. Data that is transmitted in connection with accessing the page will be sent to resource-specific domains such as or It will not be linked to data that is collected or used in connection to the parallel use of authenticated Google services such as Gmail.

The browser IP address of the visitor’s device will also be stored by Google in anonymised form. For more information about Google Fonts, visit and read Google’s privacy statement at

Legal basis for the processing of personal data
The legal basis for data processing is art. 6(1)f of the GDPR. Legitimate interest consists of function without errors and attractive display of the website.

Purpose of data processing
This is necessary so that your browser can also display a visually improved display of our texts. If your browser does not support this feature, a standard font will be used by your computer to display it.

Duration of storage
We do not have any information about the duration of storage at our order processor.

Options for objection and removal
You can set your browser so that the fonts are not loaded by the Google servers (e.g. by installing add-ons like NoScript or Ghostery for Firefox). If your browser does not support Google Fonts or if you block access to the Google servers, the text will be displayed in the system’s default font.

g. SSL encryption

We use SSL encryption to protect the data transmitted between you and us. You can identify the use of the encryption if the letters “https” are shown in the entry window of your browser at the start of the URL shown. If this is the case, the data between you and us is protected from third party access through the use of special encryption.

h. General information about data security on the Internet

Please note that data transmission via the internet (e.g. when communicating by e-mail) is subject to security gaps. Complete protection of data from access by third parties is not possible.

3. Information, correction, deletion, restriction of processing, transmission, revocation, objection, complaint (rights of the party concerned)

a. Pursuant to article 15 GDPR, you have the right to demand information about your personal data that we processed. In particular, you can demand information about the processing purposes, the category of the personal data, the categories of recipients to whom your data has been or is being disclosed, the planned duration of data storage, the existence of a right to correction, deletion, restriction of processing or objection, the existence of a right of objection, the origin of y our data, provided this was not collected by me, as well as about the existence of an automated decision-making process, including profiling and any meaningful information about their details.

b. Pursuant to article 16 GDPR, you have the right to demand the immediate correction of incorrect or incomplete personal data that we have stored.

c. Pursuant to article 17 GDPR, you have the right to demand the deletion of your personal data that we have stored, unless processing is required

  • to exercise the right to freedom of expression and information;

  • to fulfil a legal obligation;

  • for reasons of public interest or

  • to assert, exercise or defend legal claims.

d. Pursuant to article 18 GDPR, you have the right to demand the restriction of the processing of your personal data, insofar as

  • you dispute the accuracy of the data;

  • the processing is unlawful, but you reject its deletion;

  • we no longer need the data, but you need it for asserting, exercising or defending legal claims or

  • you filed an objection against the processing in accordance with article 21 GDPR. e. Pursuant to article 20 GDPR, you have the right to receive your personal data, which you provided us, in a structured, standard and machine-readable format or to request the transfer to another responsible party.

f. Pursuant to article 7 (3) GDPR, you have the right to revoke a consent given to us at any time. This means that we may no longer continue with the data processing on which this consent was based (see section 4).

g. If your personal data are processed for the purposes of safeguarding legitimate interests according to article 6 (1) lit. f GDPR, you are entitled to object to the processing according to article 21 GDPR if reasons exist that result from your particular situation or if the objection to the use of your personal data is based on the purposes of direct mail advertising (see section 4).

h. Pursuant to article 77 GDPR, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

4. Exercising the right of revocation or right to object

If you would like to utilise your right of revocation and the right to object to the use of your personal data (section 3 f. and g.), please send us an email to [email protected].